If you are a consumer, by default you have a legal right to a “cooling-off” period within which you can cancel the Contract for any reason, including if you have changed your mind, and receive a refund. The period begins once We have sent you your Subscription Confirmation (i.e. when the Contract between you and Us is formed) and ends when you access (e.g. download or stream) the Paid Content, or 14 calendar days after the date of Our Subscription Confirmation, whichever occurs first.
After the cooling-off period, you may cancel your Subscription at any time, however subject to sub-Clause 11.3 and Clause 12 of our General Terms and Conditions, We cannot offer any refunds and you will continue to have access to the Paid Content for the remainder of your current Subscription (up until the renewal or expiry date, as applicable), whereupon the Contract will end.
If you wish to exercise your right to cancel you may inform Us of your cancellation by contacting support@moblse.com providing Us with your name, address, email address, telephone number, and Subscription ID.
We may ask you why you have chosen to cancel and may use any answers you provide to improve Our content and services, however please note that you are under no obligation to provide any details if you do not wish to.
A Cancellation Refund will be issued to you as soon as possible, and in any event within 14 calendar days of the day on which you inform Us that you wish to cancel.
Refunds will be made using the same payment method that you used when purchasing your Subscription or bank transfer at our sole discretion.